Updated: August 2026

At Bones & Blooms, every display is individually handcrafted using real, ethically sourced specimens. As each piece is unique, natural variations in colour, size, and pattern are to be expected and are not considered faults.

Change of Mind

We do not accept returns or offer refunds for change of mind, so please choose carefully before placing your order.

Damaged or Incorrect Orders

We take great care in packaging every order. If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.

We will work with you to resolve the issue as quickly as possible.

Faulty Products

If your item has a genuine fault that is not the result of misuse, please contact us. We will assess the issue and, where appropriate, offer a repair, replacement, or refund in accordance with the New Zealand Consumer Guarantees Act 1993.

Return Shipping

If a return is approved due to a fault or an error on our part, we will provide instructions for returning the item and cover the reasonable return shipping costs where applicable.

Contact Us

If you have any questions about your order or this policy, please contact us through our Enquiries page, and we’ll be happy to help.