Shipping policy

Last Updated: August 2026

Thank you for shopping with Bones & Blooms.

Every display is individually handcrafted and carefully packaged to help ensure it arrives safely.

Processing Times

Orders are typically processed within 2–5 business days. During busy periods, collection launches, or public holidays, processing times may be slightly longer.

Shipping

We currently ship throughout New Zealand.

Shipping costs are calculated at checkout.

Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Delivery Timeframes

Delivery timeframes are estimates only and may vary depending on your location and courier services.

Bones & Blooms is not responsible for delays caused by the courier, weather events, or other circumstances outside of our control.

Packaging

Every order is carefully packaged using protective materials to minimise the risk of damage during transit.

Incorrect Shipping Details

Customers are responsible for providing the correct shipping information at checkout.

If an incorrect address is provided and the parcel is returned to us, additional shipping charges may apply before the order can be re-dispatched.

Lost or Damaged Parcels

Once an order has been collected by the courier, it is in the care of the courier service.

If your parcel is lost or damaged during transit, please contact us as soon as possible. We will assist by providing any information required to support an investigation or claim with the courier.

Where shipping protection or courier compensation applies, any claim will be handled in accordance with the courier’s terms and conditions.

International Shipping

At this time, Bones & Blooms ships within New Zealand only.

Contact

If you have any questions regarding your order or shipping, please contact us through our ‘contact us’ page or at bonesandblooms@outlook.co.nz